DEENFIX Terms of Business

1. About DEENFIX

1.2 Authority to Instruct and Vehicle Ownership

By booking or requesting the services of DEENFIX, the customer (the "instructor") confirms and guarantees that:

1. 1.2.1 They are the registered owner or lawful keeper of the vehicle, or have the full legal authority and express consent of the registered owner to authorise electrical work, inspection, or installation on the vehicle.
2. 1.2.2 They accept full responsibility for the instructions given to DEENFIX and for any costs, works, or modifications carried out as a result of those instructions.
3. 1.2.3 They acknowledge that DEENFIX will not accept instructions from third parties (including friends, family members, employees, or hirers) unless the vehicle owner has provided express written or verbal consent to proceed.
4. 1.2.4 Where necessary, DEENFIX reserves the right to request proof of ownership or authority, such as the VSC logbook, hire agreement, or written consent, before commencing any work.
5. 1.2.5 If it is later discovered that the person providing instructions was not authorised or not the true owner of the vehicle, that individual agrees to indemnify and hold harmless DEENFIX and its technician against all losses, damages, claims, or liabilities arising as a result of the unauthorised instruction or work carried out.
6. 1.2.6 This indemnity applies to all vehicles, including borrowed, hired, leased, or company-owned vehicles.

2. Services We Provide

We specialise in a full range of mobile electrical services, including but not limited to:

All work is carried out with professional care and attention to detail.

3. Pricing, Fees and Call-Out Fees

DEENFIX Mobile Auto Electrician provides on-site diagnostics and electrical repair services throughout Birmingham and the West Midlands, attending vehicles at the customer's home, workplace, or other safe and authorised private premises. Work will not be carried out on public roads, motorways, or in unsafe environments. Each job is individually quoted based on the estimated time, complexity, and parts required. Quotes will usually include labour, call-out, and travel where applicable.

3.1 Service Area

• 3.1.1 Local Area (within 5 miles): £50 call-out fee.
• 3.1.2 Extended Area (5–10 miles): from £90 call-out fee.
• 3.1.3 Travel beyond 10 miles may be accepted at DEENFIX's discretion and will be quoted individually.

3.2 Quoted and Non-Quoted Work

• 3.2.1 Most jobs are quoted at a fixed fee in advance, based on the estimated time, complexity, and materials required.
• 3.2.2 Where a fixed quotation has not been provided, work will be charged at the standard hourly rate of £80.00 per hour.
• 3.2.3 All prices are exclusive of parts unless otherwise stated.
• 3.2.4 If additional issues are discovered once work has commenced, the technician will advise the customer before proceeding.
• 3.2.5 Any additional work will be charged at £80.00 per hour, unless a new fixed price is agreed in writing.

3.3 Out-of-Hours and Weekend Charges

• 3.3.1 After 6 pm (Monday–Friday): +£30.00 out-of-hours surcharge, added to the standard call-out fee.
• 3.3.2 Weekends and Bank/Public Holidays: +£50.00 surcharge, added to the call-out fee.
• 3.3.3 Emergency Call-Out (after 9 pm): £150.00 flat call-out fee plus the cost of works (either fixed-fee or at £80.00 per hour).

3.4 Diagnostics and Small Repairs

• 3.4.1 Diagnostic Scan & Fault-Finding: from £80 – £150, depending on system complexity.
• 3.4.2 Minor On-Site Repairs (under 30 minutes): from £90.
• 3.4.3 Prices are based on standard repair times; any additional time will incur extra cost, confirmed before work begins.

3.5 Payment and Call-Out Policy

• 3.5.1 The call-out fee applies even if no repair is carried out.
• 3.5.2 Full payment is due immediately upon completion of the work, unless otherwise agreed.
• 3.5.3 Payments can be made by online bank transfer or secure payment link.

If additional work is identified while attending the vehicle, it will be discussed with the customer first and charged at £80.00 per hour unless otherwise agreed in writing.

4. Quotes and Estimates

All quotes are provided based on the information available at the time of assessment. Should further issues be discovered once work begins, DEENFIX will notify the customer before proceeding with any additional repairs or costs.

Quotes are valid for 7 days from the date of issue unless otherwise stated and can be revoked.

5. Payment Terms

5.1 Payment in Advance

• 5.1.1 Payment for all quoted work is due in advance at the time the quotation is accepted, unless otherwise agreed in writing by DEENFIX.
• 5.1.2 No work will commence until full payment has been received and cleared in DEENFIX's account.
• 5.1.3 Where work is carried out for a pre-approved business account, payment terms must be agreed in writing prior to commencement.

5.2 Additional Work and On-Site Costs

• 5.2.1 Any additional work identified once the technician is on site will be discussed with the customer before proceeding.
• 5.2.2 Additional work will be charged separately at the standard hourly rate of £80.00 per hour, or at a fixed price agreed on site.
• 5.2.3 If the customer does not accept the revised quotation or additional cost, DEENFIX reserves the right to refuse to carry out any further work beyond the scope of the original agreement.

5.3 Accepted Payment Methods

• 5.3.1 Payments can be made by online bank transfer or via secure payment link provided by DEENFIX.
• 5.3.2 Cash payments may be accepted only by prior agreement.

5.4 Late Payment Fees

• 5.4.1 If payment is not received within the agreed timescale (or within 7 days of work completion for pre-approved accounts), a fixed late payment charge of £10.00 per day will apply for each week the payment remains outstanding.
• 5.4.2 Late fees will continue to accrue until the outstanding balance is settled in full.
• 5.4.3 DEENFIX reserves the right to decline further service, withhold vehicle release, or suspend account facilities until all overdue payments and associated fees are paid in full.

6. Customer-Supplied Parts

7. Diagnostics and Third-Party Assessments

8. No Guarantees and Limitation of Liability

9. Health and Safety, Vehicle Condition, and Customer Indemnity

9.1 Safe Working Environment

• 9.1.1 Customers must ensure that the vehicle is parked in a safe, stable, and accessible area before the technician arrives.
• 9.1.2 The working area must be level, well-lit, and free from hazards such as oil, debris, poor lighting, or traffic exposure.
• 9.1.3 DEENFIX will only carry out work at private premises (for example, a driveway, private car park, or workplace area) where it is lawful and safe to do so.
• 9.1.4 DEENFIX reserves the right to refuse, postpone, or cancel a booking if the environment is unsafe, obstructed, or otherwise unsuitable for electrical work.

9.2 Disclosure of Vehicle Condition

• 9.2.1 Customers must disclose any known electrical faults, hazards, or modifications to the vehicle before work begins, including but not limited to:
  • stripped or dismantled wiring or panels;
  • exposed or loose electrical connections;
  • incomplete or abandoned work by another person; or
  • any prior incidents involving electrical faults, overheating, or fire.
• 9.2.2 If a vehicle has been stripped down, modified, or partially dismantled, DEENFIX accepts no responsibility for pre-existing damage or any incidental damage that may occur during diagnostic testing or reassembly.

9.3 Indemnity and Liability

• 9.3.1 The customer agrees to indemnify and hold harmless DEENFIX, its technician, and authorised personnel against all losses, injuries, damages, or claims arising from:
  • undeclared hazards or pre-existing conditions;
  • concealed electrical faults or unsafe modifications; or
  • unsafe or unsuitable working environments.
• 9.3.2 If DEENFIX or its technician suffers injury or loss due to the customer's failure to disclose relevant information or to provide a safe working space, the customer will be held fully liable for all resulting damages and costs.
• 9.3.3 Failure to meet these safety obligations may result in immediate termination of the visit, and the full call-out fee will remain payable in full.

10. Understanding Electrical Work

Modern vehicles are equipped with complex electrical and electronic systems that control everything from ignition and lighting to sensors, safety features, and comfort functions. Electrical issues can be caused by a wide variety of factors — including wiring faults, component failures, moisture ingress, corrosion, or previous repair work.

As a mobile auto electrician, DEENFIX specialises in identifying and resolving these faults through professional diagnostic testing, repairs, and component installation. Our services include (but are not limited to):

We use a combination of specialist diagnostic equipment and technical expertise to assess faults, but it is important for customers to understand that electrical systems can be interconnected, and a fault in one area can cause multiple or recurring symptoms. Even after repairs, further issues may arise that were not initially visible or detectable.

11. No Guarantees on Electrical Results

12. Cancellations, Refunds, and Attendance Conditions

If you wish to cancel or reschedule your booking, please provide at least 48 hours' notice to qualify for a refund.

Cancellations made less than 48 hours before the scheduled appointment will not be eligible for a refund.

If you cancel on the same day or after the technician has already been dispatched, the full call-out fee will be charged, and no refund will be provided.

If our technician arrives at the agreed time and no one is present with the vehicle, the technician will wait a maximum of 15 minutes. If access to the vehicle is still not granted within that time, the booking will be marked as cancelled due to non-attendance, and the customer will be required to pay the full call-out charge.

A new appointment may be arranged at the discretion of DEENFIX, subject to a further call-out fee.

13. Data and Privacy

DEENFIX collects only the personal data necessary to complete your booking (such as name, contact details, and vehicle registration). All data is stored securely and never shared with third parties except where required by law. Please refer to our Privacy Policy for more information.

14. Governing Law

These Terms of Business are governed by the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.